When will you ship out my order?

We ship most orders within three business days of purchase (excluding Saturdays, Sundays and public holidays).  We will try to get your order out within 3 working days after we receive payment confirmation from finance. As soon as we ship it out via J&T Express, NINJA VAN, CITY-LINK Express, we’ll send you a notification with all the shipping details.

When will I receive my order?

Shipping times may vary (do check on each product page for the specific lead time), but you should expect to receive your parcel after shipment processing, 3-7 working days. Dispatch times vary, orders confirm after the cut off time (1.00 PM) will be processed as next working day.

How do I check the delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Johor Bahru may take a slightly longer period. For further details on delivery lead times, the tracking number will be given once the product is ship out by our logistic team.

How much do you charge for delivery?

Delivery fee RM10 for the majority of West Malaysia. For slightly bigger or heavier orders, the charge is RM20. Simply add a product to the basket which will show you the delivery charge for that item, if you add more items the delivery may change.

EXCHANGE POLICY

  1. For exchange, please email our Customer Service by phone at +6019-8011580 or email: support@petspace.com.my with your order number and information on the affected item within 3 days of receiving the goods.
  2. Exchange of Products can be arranged under the following reasons: a. If the products delivered is in damaged or defective condition; or b. If the products is near expiry or expired; or c. If the product is different from the order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
  3. Exchange of Products can only be for the following: a. Products has to be exchange with the same product. b. Products has to be of the same brand. c. Products has to be of the same quantity & volume size.

RETURN & REFUND POLICY

  1. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone +6019-8011580 or email support@petspace.com.my to report on the products upon 3 days of receiving the goods. Please allow up to 7 working days for your inquiry to be processed.
  2. Return/Refund of Products can be arranged under the following reasons:
    • If the products delivered is in damaged or defective condition; or
    • If the products is near expiry or expired; or
    • If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.